Customer Data & Privacy Policy

Zelriya (Group of Cosmetics Division) ("Company," "We," "Us," or "Our") is committed to protecting the privacy and security of your personal information. This policy describes how we collect, use, and share the information gathered when you visit or make a purchase from www.zelriya.com (the "Site").

1. Information We Collect

We collect "Personal Information" and "Device Information."

A. Personal Information (Information you provide)

We collect Personal Information from you when you place an order, sign up for our newsletter, or contact customer support. This information includes:

Identification & Contact Data: Name, email address, phone number, and physical billing/shipping address.
Transaction Data: Payment information (which is processed by secure third-party payment gateways like Shopify Payments; we do not store full credit card details), purchase history, and product details.
Communications: Records of your correspondence with us (e.g., emails to info@Zelriya.com or messages via WhatsApp).

B. Device Information (Information collected automatically)

When you browse the Site, we automatically collect certain information about your device and browsing activity. This includes:

Internet Activity Data: IP address, web browser type, operating system, time zone, and some of the cookies that are installed on your device.
Browsing Data: Information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.

We collect this information using technologies like: Cookies (data files placed on your device) and Log Files (which track actions occurring on the Site).

2. How We Use Your Personal Information

We use the collected information for the following business purposes:

Purpose	Description
Fulfilling Orders	To process your payments, arrange for shipping, provide invoices and order confirmations, and fulfill our contractual obligations.
Communication	To communicate with you regarding your order status, inquiries, or to respond to your customer service requests.
Marketing & Advertising	To send you promotional emails, updates about new products, or targeted advertisements (only if you have opted-in or provided consent).
Site Improvement	To screen our orders for potential risk or fraud (in particular, your IP address and billing information), and to analyze customer browsing behavior to optimize and improve our Site's performance and design.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above:

Service Providers: We share information with companies that help us run our business, such as Shopify (our e-commerce platform), Payment Processors, and Courier Companies (for shipping and delivery within Pakistan).
Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our righ¹ts.

We do not sell, rent, or trade your Personal Information to third parties for their independent marketing purposes.

4. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.

5. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information or until it is no longer necessary for the purposes outlined in this policy.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or phone at the details below:

Company: Zelriya (Group of Cosmetics Division)
Email: info@Zelriya.com
WhatsApp: +92 309 1400 467